Returns and Refund Policy
How does your return policy works?
Return Rules:
1.The Buyer can ask a refund if received the goods broken, but must apply within 7 days after the goods signed.
2.If the package broken or damage, pls open the box immediate and check the items, take some photo for evidence and also ask a compensation with courier. If items without quality problem, clients can sign it. Once the goods have been signed for more than 7 days, the return application cannot be accepted.
3.And send the photo and the package to our customer service jelimate001@outlook.com
4.Or jelimate001@outlook.com, we will check and get back to you within 24hours.
5.We can not refund for any customize items, but if quality problem during delivery, we will do the replacement.
6.All returned items must be unused, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for a refund, and we will need to send them back to you.You will need to use an outer packaging to protect the goods. If there is a quality problem of the returned product, the buyer needs to bear the corresponding cost of loss
If there is a manufacturing issue with the item, you are eligible for return and full refund.Please email us jelimate001@outlook.com
All returned items must be unused, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for a refund, and we will need to send them back to you.
You will need to use an outer packaging to protect the goods
If there is a manufacturing issue with the item, you are eligible for return and full refund. Please email us jelimate001@outlook.com
How can I send my item back to you?
You will take care of shipping your items back to us, picking the courier and shipping service you prefer – we recommend using a trackable shipping service.
How long do I need to wait to get my refund?
We usually take care of returns within 2 business days upon receipt, and you will receive an email update about it. We issue refunds through the same payment method you used for your order. PayPal refunds will appear immediately on your account. Bank card refunds may take up to 10 business days before showing up, due to varying processing times among payment providers.
Important:Any claim shall be lodge within 7 days after the goods arrival of the destination. Overtime clients need to bear the corresponding cost by themselves.