Return &Refund Policy
Return & Refund Policy
1. Eligibility for Returns
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Damaged Items: Request must be made within 7 days of delivery receipt
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Custom Orders: Non-refundable (quality issues eligible for replacement only)
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Conditions: Items must be unused, unwashed, with original tags/packaging
2. How to Initiate a Return
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Document the Issue:
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Take clear photos of damaged goods and packaging
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File a claim with the courier (if applicable)
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Contact Us: Email evidence to jelimate001@outlook.com within 7 days
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Response Time: We'll reply within 24 business hours
3. Return Shipping
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Buyer arranges and pays for return shipping
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Recommended: Use trackable shipping service
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Note: Non-resalable items will be returned to sender at their expense
4. Refund Processing
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Timeline: Processed within 2 business days after receiving returned items
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Method: Refunded via original payment:
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PayPal: Immediate
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Bank Cards: 3-10 business days
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5. Important Notes
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Claims must be filed within 7 days of delivery
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Manufacturing defects qualify for full refund
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Transit damage requires courier compensation claim