Shipping Policy

1. Processing Time

• Order processing times vary by product. Specific details are listed on each product page.

• Most orders are processed within 1-3 business days (excluding weekends/holidays).

2. Shipping Methods & Delivery

• We ship globally via express air freight or courier services.

• Standard delivery: 3-5 business days after dispatch (excluding customs clearance).

• Tracking numbers are provided immediately after shipment via email/SMS.

3. Customs & Import Fees

• Buyers are responsible for any applicable customs duties, taxes, or fees.

• Delays due to customs are beyond our control. We recommend checking local regulations before ordering.

4. Shipping Issues

• Address Accuracy: Ensure your shipping address is correct. Invalid addresses may cause delays.

• Lost/Delayed Packages: Contact our support team within 90 days of ordering for assistance.

• Force Majeure: Delays due to unforeseen circumstances (e.g., weather, strikes) are not included in delivery estimates.

5. Returns & Support

• Issues? Email us at jelimate001@outlook.com within 90 days for prompt resolution.